FAQ

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How long does it take to get a reply after we have sent you a request for quotation?

We will get back to you within 12 hours of receiving your enquiry during the working day.

Are you a direct manufacturer or a trading company?

We have two foundries and a processing plant, and we also have our own international trade department, we produce and sell our own products.

What products can you supply?

We specialise in all kinds of locks, lock cylinders, door and window handles, pins, hinges and other security products.

Can you make customised products?

Yes, we mainly do custom-made products, we develop and produce products according to the drawings or samples provided by customers.

What is the production capacity of your company?

We have more than 20 years of experience in production and a team of thousands of professionals with comprehensive capabilities in research and development, design, manufacturing and quality control, and a production base of 80,000 square metres.

What is the payment method?

When quoting, we will confirm with you the method of transaction, FOB, CIF, CNF or other methods. For bulk production, we usually pay 30% upfront and then the balance when we see the bill of lading. The payment method we use is T/T, of course L/C is also acceptable.

How are the goods delivered to the customer?

Usually we ship by sea, because we are in Ningbo, we are only 35km away from Ningbo port, so it is very convenient to export by sea. Of course, if the customer's goods are more urgent, we can also ship by air, as Ningbo Airport and Shanghai International Airport are both very close to us.

Where do you export your goods to?

Our products are mainly exported to the USA, Germany, Japan, Spain, Italy, UK, Korea, Australia, Canada and dozens of other countries.

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